English Español Português Products Overview Sales Forecasting Perpetual Inventory CIMSPAD Production Scheduling Raw Material Planning Distribution Scheduling Transportation Scheduling Services Technical Support Knowledge Base Training Year 2000 Monthly Tips Downloads Free Demo Sales Literature Updates & Patches User Manuals Shareware Business Partners Becoming a Partner Company Information Company Overview Clients Location Employment News Announcements			C.I.M.S. Training C.I.M.S. Training is a vital part of the initial rollout and implementation of any C.I.M.S. installation, and ongoing training is included in the C.I.M.S. Premium Technical Support program. If your company has purchased annual technical support, training is available to you at no extra cost. This training may be done several different ways. 1. Over the phone. One option is to conduct the training over the phone, by appointment. This option has the advantage of working in familiar surroundings with real data during the training sessions, and eliminating travel. Remote control tools, such as PCAnywhere, may be used to facilitate the training. 2. A time and date may be arranged for the user to visit the offices of Great Lakes Software to participate in training. This may be beneficial as a means of training several users together at one location, or as a means of reducing travel costs. 3. An on-site visit may be scheduled for a support technician to visit your location. This option has the advantage of a real-world setting and perhaps one-on-one training, if desired. In the case of an on-site visit, your company will be invoiced for reasonable travel expenses inccured as a result of the trip, as the support contract covers only the training involved, and not the travel. Also, please try to contact Great Lakes Software with your request for an on-site visit at least two and a half weeks prior to the proposed date. This will provide a better opportunity to obtain the dates desired, and advance travel planning will result in lower fares and cost. If, for some reason your company has decided not to purchase a support contract, you are still eligible to access the Knowledge Base as well as access the rest of the website resources. Comments? Please send them to Webmaster.